Terms of Service

Pre-release draft. These terms were written for a pre-release product and have not been reviewed by a lawyer. They are published so that anybody using OrderDen today can see what they are agreeing to, not as legal advice to you or to anybody else. They will be reviewed and reissued before OrderDen takes money or serves customers outside the United States.

Version 2026-09-13. The version you accepted is recorded against your account with the date and time you accepted it. If these terms change in substance, you will be asked to accept the new version.

1. Who you are agreeing with

OrderDen is operated by OrderDen, LLC, a Tennessee limited liability company ("OrderDen", "we", "us"). "You" means the person who creates an account, and — where somebody signs up on behalf of a business — that business as well. Everyone who uses a workspace you own is covered by your acceptance of these terms.

"The service" means the OrderDen web application, its API, its documentation and anything else we make available under the OrderDen name.

2. This is pre-release software

This is the part that matters most, so it is not buried at the bottom.

OrderDen is pre-release. It is incomplete, it changes without notice, and it has not been through the shake-down that a released product has. Concretely:

• There is no guarantee that your data will be preserved. Data may be lost, reset, or migrated without notice. We may rebuild a database, discard a test environment, or change a data model in a way that does not carry old records forward.
• The service may be discontinued at any time, with or without notice, in whole or in part.
• There is no paid plan and no support model. The free tier is what exists. Nobody is on call. There is no response time, and no promise that a message will be answered at all.
• Features may be removed as readily as they are added.

Keep an independent copy of anything that matters. Every plan can export everything at any time, from Company → Data → Export in the app or through the API — see Your data. If a record would hurt to lose, export it and keep the export somewhere we do not control.

3. Your account

You must give an accurate email address and keep your password to yourself. You are responsible for everything that happens under your account and under any account you invite into your workspace. Tell us promptly if you think somebody else has got in.

You must be old enough to enter a contract where you live, and you must not use the service if we are barred from providing it to you under US law.

4. Your data is yours

You own what you put in. Your clients, items, quotes, orders, invoices, files and settings remain yours. We claim no ownership of them and no right to use them beyond what is needed to run the service for you: storing them, displaying them back to you, sending the documents you tell us to send, backing them up, and — only when you ask us to — helping you with a problem.

We do not sell your data. We do not use it to train models. We do not share it with advertisers, because there are none: the service carries no analytics, no third-party trackers and no advertising technology of any kind.

You can export everything at any time, on every plan, and you can delete your workspace. What happens to your data when you do is set out in the Privacy Policy.

5. What you may not do

Do not use OrderDen to break the law, to send unsolicited bulk email, to store or distribute malware, to infringe somebody else's rights, or to work around the limits of the plan you are on. Do not attempt to reach another workspace's data, and do not probe, load-test or attack the service without asking us first — ask, and the answer is usually yes.

We may suspend or close an account that does any of the above. Where it is reasonable to do so we will tell you first.

6. Money

The Free plan is free, and using it will never silently become a paid subscription. The paid plan's price, billing period and what it includes are stated before you are asked for a card.

Refunds

1. 14 days, no questions asked. Any subscription charge can be refunded in full, by you, within 14 days of that charge — monthly and yearly alike. No reason is needed and there is nobody to ask: the button is in Account & Billing.
2. Past 14 days, no automatic refund. If you have a special case, write to us and we will look at it. It is a conversation, not a rule.
3. No pro-rata on annual. Cancelling part-way through a year stops the next renewal and keeps your plan until the year ends. Nothing comes back for the months you did not use. The 14-day window above is the one way money returns without asking, and on an annual plan it is a small part of the term — so decide inside it.
4. Refunding cancels. A refunded charge ends the subscription rather than leaving it running unpaid. Your workspace moves to Free and everything in it stays exactly where it is.

Card payments to us are processed by Stripe. We do not see or store your card number.

Card payments to you are a separate thing entirely. If you connect Stripe to collect from your own customers, you do so through a Stripe Connect Standard account that belongs to you, under your own agreement with Stripe. Charges are made directly on your account. We never hold your money, we take no cut of it, and we set no application fee. Disputes, chargebacks, refunds and payouts are between you, your customer and Stripe. Our part is telling Stripe what to charge when you press the button.

7. Email you send through us

OrderDen can send your invoices, quotes and reminders for you, either through your own mail server or through our relay, and messages sent through the relay go out as "Your workspace via OrderDen" with your address as the reply-to.

When you send mail through us you are the sender. You are responsible for having the right to email that recipient, for the content of the message, and for honouring anybody who asks you to stop. Sending unsolicited bulk mail through our relay is grounds for immediate suspension: it damages a sending reputation that every other workspace depends on.

8. The software and the brand

The service, its code, its design and the OrderDen name and logo are ours or our licensors'. These terms give you the right to use the service — nothing more. Do not copy, resell or white-label it, and do not use the OrderDen name or logo in a way that suggests we endorse you.

If you send us an idea, a bug report or a suggestion, we may act on it freely and without owing you anything. That is not us claiming your work; it is us avoiding an argument about who thought of a menu item.

9. Other people's services

OrderDen connects to services run by other companies — Stripe for payments, EasyPost for postage, Amazon Web Services for email delivery, Cloudflare for files and network, DigitalOcean for hosting, and your own mail server if you connect one. Those services have their own terms, and we are not responsible for what they do or fail to do. Where you connect an account of your own, your agreement with that provider governs it.

10. No warranty

The service is provided "as is" and "as available", with no warranty of any kind, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the service will be uninterrupted, error-free, secure, or that data stored in it will be preserved. See section 2: this is pre-release software and that sentence is meant literally.

Nothing in OrderDen is tax, accounting or legal advice. Tax rates, filing figures, profitability numbers and cost calculations are arithmetic on what you entered. Check them before you rely on them.

11. Limitation of liability

To the fullest extent the law allows:

• We accept no liability for any loss arising from your use of the service, from the service failing or behaving incorrectly, from data being lost, reset or migrated, or from the service being discontinued.
• We are not liable for lost profits, lost revenue, lost business, lost or corrupted data, or any indirect, incidental, special, consequential or punitive damages, however caused and on any theory of liability.
• Our total aggregate liability arising out of or relating to the service is limited to the greater of the amount you actually paid us in the twelve months before the claim and US$50. While there is no paid plan, that figure is US$50.

Some jurisdictions do not allow some of these exclusions. Where that is so, they apply to the fullest extent permitted and no further.

12. Indemnity

You will defend and indemnify OrderDen, LLC against claims, damages and costs (including reasonable legal fees) arising from your use of the service, your data, the mail you send through us, or your breach of these terms.

13. Ending it

You can stop at any time: export your data and delete your workspace. There is nothing to cancel and no notice to give.

We may suspend or end your access if you breach these terms, if we are required to by law, or if we discontinue the service. Where we discontinue the service we will make a reasonable effort to give notice in the app and by email so that you can export first — but see section 2: that is an intention, not a guarantee.

Sections 4, 8, 10, 11, 12 and 14 survive the end of this agreement.

14. Governing law

These terms are governed by the laws of the State of Tennessee, United States, without regard to its conflict-of-laws rules. The state and federal courts serving Tennessee have exclusive jurisdiction, and you and we both consent to that. If a provision is held unenforceable, the rest stands.

The service is operated from the United States and is aimed at users there. We make no claim that it is appropriate or available elsewhere; if you use it from somewhere else, that is your call and you are responsible for your own local law.

15. Changes

We may change these terms. When a change is substantive we bump the version at the top of this page and ask you to accept the new version the next time you sign in. Continuing to use the service after that means you accept it. If you do not, export your data and stop.

16. Getting in touch

Tell us what is broken at /feedback, which is read by a person. Legal notices go to OrderDen, LLC at the address on file with the Tennessee Secretary of State.