Support

Found a problem, have an idea, or a question about billing or your account? Send it from Support. Every request goes to a person, and we read everything and reply fast.

Sending a request

Signed in, Support is the last row at the bottom of the sidebar, or the last chip in the menu strip on a phone. It opens the Support page and notes which screen you came from.

Signed out, go to /support. The form is the same, with a quick check that you're a person, and you type the address we should reply to.

Fill in:

• Category: Bug, Feature request, General question, Billing question or Account or login.
• Subject: one line saying what it's about.
• Description: for a bug, what you were doing, what you expected, and what happened instead.
• Email (signed out only): where we answer. Signed in, we always reply to the address you sign in with, shown under Sent with your request.

Then Send. The page says which address we'll reply to.

Signed in, you can add Files too: screenshots, PDFs or logs, up to five of them, 10 MB each and 25 MB in all, as PNG, JPG, GIF, WebP, PDF, .txt or .log. A file of another type, or too big, is refused before anything is sent, and what you typed stays on the form: pick the files again and send. Only OrderDen staff can open the files, and they go when the request is deleted. The signed-out form takes no files, so describe what you saw and we'll ask if we need more.

What goes with a signed-in request

The form shows all of it before you send, under Sent with your request:

• your name and the email address you sign in with
• the workspace you're in, your role in it, and its plan
• the screen you came from, when there is one
• the version of OrderDen you're running

Nothing else from your account goes with it. Signed out, only what you type is sent.

What happens next

We answer by email. Reply to that email and it reaches us at [email protected]; from there the conversation carries on in email.

Rather email from the start? Write to [email protected], from the address you sign in with if you can, so we know it's you. The Contact page has the address and who's behind it.